How can we help?

Once your payment is approved, you will receive a personalised Experience Oz (or partner branded) print-at-home voucher for each tour, attraction, activity or service booked. This voucher will also be emailed to you as a confirmation of your booking. Please contact us if you have any difficulties in opening your email attachment.

For all tour products that require a booking date, it is essential that you reconfirm 48 hours prior to booking date directly with the tour operator (product supplier). Their details will be on your voucher under Tour Operator (Supplier) Details.

The tour operator's contact details are located in the middle of the tour voucher (or under Supplier Details). Please contact the tour operator directly, or feel free to contact one of our representatives at info@experienceoz.com.au if you still require assistance.

Edit the product you wish to book on the travel cart under, Review Order, click Change Details and change the number of travellers to get an updated price and availability.

Yes. If you need to add more, simply buy another ticket. If you need less, please contact our Reservations Team and we will assist you, subject to our refund and cancellation policy. If your booking involves seating requests, please contact the operator directly to pass on your request and they will see if it is possible.

Yes. If you need to change the date, please email our friendly Reservations Team, and they can assist with this.

Typically, we will need to check with the operator first as they can let us know about availability and options. If you need to amend anything, please email us on info@experienceoz.com.au and provide us with your name, voucher number, what needs amending and your best contact details.

You can make a payment online or over the phone. We accept Visa and Mastercard, Afterpay and Zippay. You can pay using Afterpay and Zippay online only.

Yes. Your details are secure and shopping with Experience Oz and our partners is secure! We use a high-level SSL certificate with Thawte encryption that hides your credit card number and PKN so that it cannot be read as the information travels over the Internet.

Experience Oz is a part of the Big Red Group family. The name "Big Red Group" may show on your bank statement for any Experience Oz transactions.

Go you! That’s great. All you need to do is enter the coupon code online at checkout in the coupon code section.

When a customers transaction fails, this means we had an issue confirming the booking with the tour supplier. Please note that your credit card has NOT been charged and the ‘Pending Transaction’ amount will disappear from your bank statement within 48hrs of the failed purchase.

Unfortunately if your payment has been voided, it means we had an issue confirming the booking with the tour supplier. As a result, no voucher or booking confirmation is generated and we suggest not trying the request again as it may result in multiple transactions. Please note that your credit card has NOT been charged and the ‘Pending Transaction’ amount will disappear from your bank statement within 48hrs of the failed purchase.

We can do our best. We can send a ‘Fund Release’ template to your bank to request the release to be expedited.

It’s best you give our helpful Reservation Team a call directly on 1300 935 532, and they can ensure your booking is made without any additional voided payments.

All Gift Vouchers are valid for 5 years from the date of purchase. Gift Vouchers are strictly non-refundable.

It’s bound to happen. The best thing about our Gift Vouchers is that they are super flexible, so yes, you can change your experience. If the value of the voucher is greater than the new experience, we will hold a credit on file. If the value of the new experience is less than, then you’ll just need to pay the difference.

If you’re looking for the perfect gift for someone special, we believe experiences are better than things. Here’s how to buy a gift voucher.

Lucky you! Someone special has spoiled you with an extraordinary gift voucher. You can redeem your gift voucher here.

If the experience you originally redeemed for is no longer available etc we will hold the credit/ value of the voucher for the original 5 year validity.

You can access your account by logging in online. You can find an ‘Account’ tab at the top right corner of our site, and will just need to log in with the email and password you have created. Once you are logged into your account, you will be able to see your upcoming bookings, purchase history, account information, change your password and check out the Perks program.